Return and Refund Policy

Thank you for supporting Cover6Collective. We want you to love your purchase and are committed to making sure you have a positive experience with our products.

Because our products are made to order, we work with third-party manufacturing and fulfillment partners who manufacture and ship products directly to you. Please review the policy below for information about returns, refunds, replacements, and donations.

1. 30-Day Refund Policy

Cover6Collective offers a 30-day refund period for eligible clothing and merchandise purchases.

Customers may request a refund within 30 calendar days of the date their order is delivered.

To be eligible for a refund, the customer must contact Cover6Collective within the 30-day period at cover6collective@gmail.com and provide their order number and any requested information regarding the order.

Refunds are limited to the purchase price of the eligible clothing or merchandise ordered. Original shipping costs are non-refundable unless otherwise required by applicable law.

2. Made-to-Order Products

Because our products are made to order specifically for each customer, we generally do not maintain traditional inventory.

Customers requesting a refund for reasons such as a change of mind, incorrect size selection, incorrect color selection, or no longer wanting the product may be responsible for returning the item in accordance with the return instructions provided by Cover6Collective.

Customers are encouraged to carefully review product descriptions, sizing charts, colors, and other product information before placing an order.

3. Condition of Returned Items

To be eligible for a refund under this policy, returned merchandise must be in its original condition and must not be worn, washed, altered, damaged, or otherwise used beyond reasonable inspection.

Items that are returned in an ineligible condition may not qualify for a refund.

Customers should not send products back to our manufacturing or fulfillment partners unless specifically instructed to do so by Cover6Collective.

4. Defective, Damaged, or Incorrect Items

If your product arrives damaged, defective, or is not the item you ordered, please contact us within 30 calendar days of delivery.

Please email cover6collective@gmail.com and include:

Your full name.
Your order number.
A description of the issue.
Clear photographs showing the damage, defect, or incorrect item.
A photograph of the product packaging, if applicable.

We will review the issue and, when appropriate, work with our third-party manufacturing and fulfillment provider to determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, authorize a return, or issue a refund for the affected item.

5. Refund Amount

Approved refunds will be limited to the purchase price of the eligible clothing or merchandise being returned.

Shipping charges are generally non-refundable unless otherwise required by applicable law or approved by Cover6Collective.

Any applicable discounts, promotions, or credits may affect the final refund amount.

6. Donations and Charitable Contributions Are Final

Cover6Collective is committed to supporting first responder mental health and related resources.

Any voluntary donations or charitable contributions made through Cover6Collective are final and non-refundable.

Additionally, if Cover6Collective designates or contributes a portion of the proceeds from a clothing or merchandise purchase to a charitable organization, nonprofit organization, or other supported cause, that portion of the proceeds is considered final and non-refundable and will therefore not be included in the final refund amount.

In the event that an eligible clothing or merchandise purchase is refunded, the refund will apply only to the eligible purchase price of the clothing or merchandise and will not include any amount that has been designated or contributed toward a charitable donation or other supported cause.

7. Return Shipping

If a return is approved, Cover6Collective will provide instructions regarding where and how to return the item.

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrectly fulfilled order, or unless otherwise required by applicable law.

Unauthorized returns may not be eligible for a refund.

8. Refund Processing

Once an approved return has been received and reviewed, or once a refund has otherwise been approved, the refund will be issued to the original payment method used to place the order.

Refund processing times may vary depending on your bank, credit card company, or payment provider.

Cover6Collective is not responsible for delays caused by a customer's financial institution or payment processor.

9. Order Changes and Cancellations

Because our products are made to order, orders may be submitted for production shortly after they are placed.

If you need to change or cancel an order, please contact us as soon as possible at cover6collective@gmail.com and include your name, contact information and order number.

We will make reasonable efforts to accommodate your request; however, we cannot guarantee that an order can be changed or canceled once it has entered production or fulfillment.

10. Lost, Stolen, or Undelivered Packages

If your order is marked as delivered by the shipping carrier but you cannot locate the package, please first check with household members, neighbors, and your local delivery carrier.

If your package is lost in transit or has not arrived within a reasonable timeframe, please contact us at cover6collective@gmail.com with your order number.

We will work with you and, when appropriate, our third-party fulfillment and shipping partners to investigate the issue.

Cover6Collective is not responsible for packages that are stolen after being confirmed as delivered by the shipping carrier.

11. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to the sender or fulfillment provider because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order reshipped.

If the order cannot be reshipped, a refund may not be available.

If you notice an error in your shipping information after placing an order, please contact us immediately at [Insert Business Email]. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made after an order has entered production or shipping.

12. Refund Eligibility

Subject to the terms of this policy, eligible clothing and merchandise purchases may be refunded when:

The refund request is submitted within 30 calendar days of delivery.
The returned merchandise meets the applicable condition requirements.
The item is returned in accordance with Cover6Collective's return instructions, when a return is required.
The request otherwise complies with this Return and Refund Policy.

Nothing in this policy is intended to limit or waive any rights or protections you may have under applicable federal or New York State law. Refunds are also subject to the eligibility of our third-party fulfillment providers.

13. How to Request a Refund

To request a refund, please contact:

Cover6Collective
Email: cover6collective@gmail.com

Please include your order number, the reason for your refund request, and any photographs or additional information requested by Cover6Collective.

We will review your request and provide instructions regarding the next steps.

14. Policy Updates

Cover6Collective reserves the right to update or modify this Return and Refund Policy at any time.

Any changes will become effective when the updated policy is posted on our website. We encourage you to review this policy periodically for any updates.

Effective Date: August 20, 2026

Last Updated: August 20, 2026

Thank you for supporting Cover6Collective and our mission to have the backs of those who have our backs.